Background

Due to the unique nature of blockchain transactions (where transfer amounts are usually manually entered by users), there may be cases where the actual payment amount differs from the order amount, resulting in failed orders (timeout failures).

Manual Order Recovery Process

Merchants can manually recover orders through the following steps:

1. Log in to the merchant dashboard
2. Navigate to the Order Recovery page
3. Click the [Recover Order] button
4. Fill in the following information:
   • Transaction Hash
   • Merchant Order Number
5. Submit the recovery request

After successful recovery, the order status will be automatically updated and trigger a success callback notification.